SHIPPING POLICY – Palace of Greatness Publishers

Last updated: December 2025

Thank you for shopping with Palace of Greatness Publishers. This Shipping Policy applies to all physical products, including:

  • PatternPlay™ board game
  • Puzzle books
  • Activity books
  • Educational workbooks
  • Any other printed materials we produce

Please read the following information to understand how and when your order will be shipped.

 

1. Order Processing Time

  • We process orders within 1–3 business days (Monday–Friday).
  • During busy seasons (launches, sales, holidays), processing times may be slightly longer.
  • You will receive an order confirmation email and a shipping confirmation email when your package has been sent.

 

2. Where We Ship

We proudly ship our books and games to customers around the world, including:

  • Canada
  • United States
  • European Union countries
  • United Kingdom and other non-EU European countries
  • Caribbean
  • Central & South America
  • Asia
  • Middle East
  • Africa
  • Australia, New Zealand & Oceania

If a country appears as an option at checkout, it means we ship there.

 

3. Shipping Rates

Shipping rates are shown at checkout based on your location.
Our standard flat rates for physical products are:

  • Canada: rates vary by region
  • United States: from $21.90 CAD
  • European Union: $19.99 CAD
  • UK & non-EU Europe: $29.99 CAD
  • Caribbean: $29.99 CAD
  • Central & South America: $29.99 CAD
  • Asia & Middle East: $29.99 CAD
  • Africa: $29.99 CAD
  • Australia, New Zealand & Oceania: $29.99 CAD

All prices are in Canadian dollars (CAD) unless shown in your local currency.

 

4. Delivery Time Estimates

Delivery times depend on your country and local postal service.
Typical timelines after shipping are:

  • Canada: 2–8 business days
  • USA: 4–10 business days
  • Europe: 6–12 business days
  • Caribbean, Latin America, Asia, Middle East, Africa, Oceania: 8–21 business days

Delivery estimates are not guaranteed and may vary due to customs, weather, or holiday delays.

 

5. Tracking Your Order

Many orders include tracking.
If your order qualifies, you will receive a tracking number when your package ships.

 

6. Customs, Duties & Import Taxes

International orders may require customers to pay customs duties, import taxes, or handling fees depending on local regulations.

These charges are not included in our product or shipping prices and are the responsibility of the customer.

 

7. Incorrect Address or Returned Packages

Please check your shipping address carefully.

If your package is returned due to:

  • Incorrect/incomplete address
  • Unclaimed delivery
  • Customer refusal of delivery

We can reship it for you, but additional shipping fees may apply.

 

8. Lost or Damaged Packages

If your package arrives damaged or appears lost:

  • Contact us within 7 days,
  • Provide your order number,
  • Provide photos if damage occurred.

We will work with the carrier to resolve the issue.

 

9. Contact Information

For any shipping questions, email us at:
📧 support@palaceofgreatness.com

Thank you for supporting Palace of Greatness Publishers!